GLPI

#### My skill level: Intermediate

GLPI (Gestionnaire Libre de Parc Informatique) is an open-source IT service management and asset management solution. Primarily used for incident management, problem management, change management, and IT inventory, GLPI is a comprehensive suite of tools for IT teams.

Key Features:

• Ticket Management: Tracking and managing incidents and service requests using tickets.
• Asset Management: Inventory and management of IT equipment and software, including detailed information on their status and history.
• User and Group Management: Centralized administration of users, groups, and access permissions.
• Integration with other systems: Ability to integrate with other IT tools and services for efficient management and process automation.
• Customization and Extensibility: Capability to customize and extend functionalities through plugins and specific customizations.

GLPI is ideal for IT system administrators and technical support teams looking to improve operational efficiency, centralize IT service management, and maintain accurate inventory of IT assets.